Refund Policy
(Bill Cancellation)
Consumer Protection Act No. 6502 | Last Updated: March 25, 2026
Legal Basis: Consumer Protection Act No. 6502
Article 48 – Right of Withdrawal: In distance contracts, the consumer has the right to withdraw from the contract within 14 days from the delivery of goods or the commencement of service, without giving any reason and without paying any penalty.
Article 48/1-m – Exception: The right of withdrawal cannot be exercised for digital content and services whose performance has begun with the consumer's consent. Therefore, once Mutfak Puanı (MP) usage begins, the right of withdrawal expires.
7-Day "Unused Credit" Refund
Did you purchase Mutfak Puanı but haven't used any? You can get a full refund within 7 days of purchase. Customer satisfaction in the kitchen is paramount – you shouldn't have to pay before tasting!
Note: You have a 14-day statutory right of withdrawal, but this right expires once digital content usage begins (Act No. 6502, Art. 48/1-m). We offer an unconditional full refund for unused credits within 7 days.
Types of Refunds
1. Unused Credit Refund
- No more than 7 days have passed since purchase
- No MP has been spent (balance must be full)
- For subscriptions, must be within the first billing period
100% full refund (the entire amount you paid)
2. Partially Used Credits (Special Case)
- No more than 14 days have passed since purchase
- A service quality issue must exist (technical failure, incorrect billing, etc.)
- A report must have been submitted to the support team
Proportional to unused MP (e.g., if 30 of 100 MP were used, a refund equivalent to 70 MP is issued)
Refund Application Steps
Check
Log in to your account and check your MP balance. If it's fully unused, you are eligible for a refund.
Apply
Send an email to info@kasparistanbul.com with your order number and registered email address.
Refund
Once your application is approved, the refund will be credited to your card within 3–7 business days.
Processing Times
- • Application Review: 1–2 business days
- • Post-Approval Bank Transfer: 3–7 business days (depending on your bank)
- • Maximum Total Time: 14 business days (as required by Act No. 6502)
Non-Refundable Situations
- ❌Used Credits: If any portion of purchased MP has been used (e.g., spent on tools like Görsel Gurme or Menü Mühendisi), the full refund right is forfeited. However, partial refunds may be considered if there is a service quality issue.
- ❌Time Limit Exceeded: Refund requests are not accepted after the 7-day window for unused credits or the 14-day statutory withdrawal period for special cases.
- ❌Subscription Renewal: Applications made after automatic subscription renewal are not considered for the past period – only future period cancellation is processed.
- ❌Promotional/Discounted Packages: Different refund conditions may apply to packages purchased during special campaigns. Please check the campaign terms.
- ❌Abuse: For accounts that systematically purchase and refund, the refund right may be suspended if abuse is detected.
Subscription Cancellation (Separate Process)
Cancelling your subscription package is different from a refund application:
In-Platform Cancellation
Account Settings → Subscription → Cancel
Your cancellation request is processed immediately, but your services remain active until the end of the current period. No payment will be taken for the next period.
Cancellation by Email
Send an email to info@kasparistanbul.com with the subject "Subscription Cancellation"
Our support team will process your cancellation within 1–2 business days and send a confirmation email.
Your Legal Rights
Under Consumer Protection Act No. 6502, there are provisions in favor of consumers in distance contract conditions.
Competent Authorities
- Consumer Arbitration Committee: If your refund request is rejected or not responded to within the legal period, you may apply to the district/provincial Consumer Arbitration Committee. www.ticaret.gov.tr
- Consumer Courts: Istanbul Consumer Courts are competent. Lawsuits may be filed for disputes above the threshold.
- Consumer Helpline: ALO 175 (Ministry of Trade)
Contact for Refund Applications
Subject: "Refund Request – [Order No]"
Please include: Full Name, Registered Email, Order/Invoice No, Reason for Refund
Kaspar Turizm İç ve Dış Ticaret Ltd. Şti.
Refund Department
Vişnezade Mh. Babaefendi Sk. No:13/1
Beşiktaş, İstanbul 34357
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