Distance Sales Agreement
(Reservation Contract)
Consumer Protection Act No. 6502 | Last Updated: March 25, 2026
1Contract Parties
- Name: Kaspar Turizm İç ve Dış Ticaret Ltd. Şti.
- Address: Vişnezade Mh. Babaefendi Sk. No:13/1 Beşiktaş/İstanbul
- Email: info@kasparistanbul.com
- Web: gurmion.com
The natural or legal person registered on the Gurmion platform who purchases products/services under this agreement. The information declared during registration is valid.
2Contract Subject
This agreement governs the rights and obligations of the parties regarding the sale, delivery, and use of digital credit packages known as Kitchen Points (MP) and/or subscription services ordered electronically by the BUYER through the SELLER's website gurmion.com.
Service/Product Information
Product Type: Digital Content and Service (Kitchen Points - MP)
Description: A virtual credit unit that grants access to AI-powered gastronomy tools on the Gurmion platform (Visual Gourmet, Menu Engineer, Kitchen LLM Chat, etc.). MP is not real currency and is only valid for in-platform transactions.
| Package Name | MP Amount | Unit Price | VAT (20%) |
|---|---|---|---|
| [Package determined at checkout] | [Amount] | [Amount] TRY | Included |
Total Amount: Shown including VAT on the order summary page.
Payment and Delivery Terms
- Payment Method:Credit Card / Debit Card (processed via Iyzico secure payment infrastructure. Your card details are not stored on Gurmion servers.)
- Delivery Type:Digital delivery. Instantly credited to your Gurmion account after payment confirmation and ready for use.
- Delivery Time:Maximum 5 minutes (usually instant)
- Invoice:Sent to your registered email address via our e-Invoice/e-Archive Invoice system.
Right of Withdrawal (14 Days)
Pursuant to Article 48 of Consumer Protection Act No. 6502, in distance contracts, the consumer has the right to withdraw from the contract within 14 days from the contract date, without giving any reason and without paying any penalty.
⚠️ Important Exception (Article 48/1-m):
"The right of withdrawal cannot be exercised for services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, if performance has begun with the consumer's consent."
Therefore: Once you begin using Kitchen Points (MP), your right of withdrawal expires. However, for completely unused credits, you may request a full refund within 7 days of purchase.
📧 Withdrawal Notification Addresses:
- Email: info@kasparistanbul.com
- Post: Vişnezade Mh. Babaefendi Sk. No:13/1 Beşiktaş/İstanbul
Refunds are processed to your original payment card within 3-7 business days. See our Refund Policy page for details.
6Rights and Obligations of the Parties
BUYER's Obligations:
- Provide accurate and up-to-date information
- Fulfil payment obligations
- Comply with terms of use
- Maintain account security
SELLER's Obligations:
- Make every effort to provide uninterrupted service
- Protect personal data in accordance with KVKK
- Issue and deliver invoices
- Fulfil lawful refund requests
Contract Duration and Renewal
- For one-time credit packages, the contract expires when all credits are used or on the expiry date if one is specified.
- For subscription packages, the contract automatically renews at the end of the specified period. The BUYER may cancel before the renewal date.
- Either party may terminate the contract while reserving their legal rights.
8General Provisions
- The BUYER declares that they have read, understood, and accepted all terms of this agreement.
- The contract is formed electronically and electronic records are accepted as legal evidence (Turkish Commercial Code Art. 18/3, Code of Civil Procedure Art. 199).
- Customs duties, VAT, and other legal obligations are included in the price.
- The SELLER may temporarily suspend the service in case of technical failures or force majeure events.
- The parties shall notify each other within 3 days if their contact information changes.
9Dispute Resolution
The following authorities are competent to resolve any disputes arising from this agreement:
- Consumer Arbitration Boards: Pursuant to Act No. 6502, applications may be made for disputes below certain monetary thresholds.
- Consumer Courts: Istanbul (Çağlayan) Consumer Courts are competent.
- Commercial Transactions: For transactions between legal entities, Istanbul Çağlayan Courts and Enforcement Offices are competent.
Turkish Law applies in the resolution of disputes.
Declaration and Acceptance
I have read, understood, and accept the contents of this Distance Sales Agreement. By completing the payment process, I am deemed to have approved this agreement electronically.
Kaspar Turizm İç ve Dış Ticaret Ltd. Şti. Vişnezade Mh. Babaefendi Sk. No:13/1 Beşiktaş/İstanbul
User information is automatically incorporated into the agreement upon order completion. Approval Date: [Payment Date]